This unit covers the knowledge, skills, and attitudes required to gather, interpret and convey information in response to workplace requirements.

This unit covers the skills, knowledge and attitudes to identify one’s

roles and responsibilities as a member of a team.

This unit covers the knowledge, skills, and attitudes required to apply problem-solving techniques to determine the origin of problems and plan for their resolution. It also includes addressing procedural problems through documentation and referral.

This unit covers the knowledge, skills, and attitudes required to manage one's personal and professional development by making informed career and life decisions. It includes identifying personal strengths and interests, evaluating career opportunities, setting career and life goals, developing plans for personal growth, and applying effective decision-making strategies to achieve desired outcomes.

This unit covers the knowledge, skills, and attitudes required to contribute to workplace innovation by identifying opportunities for improvement, generating innovative ideas, participating in innovation activities, and supporting the implementation of workplace improvements. It includes recognizing challenges and opportunities, collaborating with team members, applying creative thinking techniques, evaluating ideas, and contributing to continuous improvement initiatives.

This unit covers the knowledge, skills, and attitudes required to gather, organize, present, and communicate relevant information effectively to individuals, groups, and workplace stakeholders. It includes identifying information needs, collecting and verifying information, selecting appropriate presentation methods, delivering information clearly and accurately, and responding to questions and feedback professionally.

This unit covers the knowledge, skills, and attitudes required to practice Occupational Safety and Health (OSH) policies and procedures in the workplace. It includes identifying workplace hazards and risks, complying with OSH laws and organizational policies, using personal protective equipment (PPE), responding to workplace emergencies, reporting incidents and hazards, and promoting a safe and healthy working environment.

This unit covers the knowledge, skills, and attitudes required to exercise efficient and effective sustainable practices in the workplace. It includes identifying workplace sustainability requirements, efficiently using energy, water, materials, and other resources, minimizing waste, applying environmentally responsible work practices, participating in workplace sustainability initiatives, and continuously improving sustainable work performance.

This unit covers the knowledge, skills, and attitudes required to practice entrepreneurial skills in the workplace. It includes recognizing entrepreneurial opportunities, demonstrating initiative and innovation, applying creative problem-solving techniques, managing workplace resources effectively, identifying customer needs, contributing to business improvement, and supporting organizational growth through entrepreneurial thinking.